Overview
This guide provides the steps for NetSuite Administrators/Payroll Administrators to enable the Super Remittance V2 feature. This process involves updating your Wrkr (formerly ClickSuper) integration to use the new SAFF-compatible credentials.
⚠️ Best thing to do: This is essential! Only after updating your Wrkr credentials you will be able to handle remittances in ZonePayroll via your Wrkr integration again. The old V1 Remittance process is decommissioned with this roll-out!
Get New Credentials via Wrkr Support
New Wrkr Credentials: Super Remittance V2 uses a CSV/SAFF format for uploads. This requires a different set of API credentials. You must contact Wrkr support first to obtain a new Web Service API User Name and Web Service Password for their SAFF integration. The old V1 credentials will not work.
👉 Here is the how to guide from wrkr to receive new credentials and set up the new password. Once set up on the wrkr/Clicksuper side you need to log in to ZonePayroll and update the integration as follows:
Update Wrkr Integration in Payroll Setup
First, you need to enter the new credentials into the payroll configuration.
- Navigate to Payroll > Payroll Setup > Configuration.
- On the Introduction step, select the action Update Existing and choose your active configuration.
- Click through the wizard until you reach Step 6: Accounting.
- In the Super Remittance section, enter the new credentials provided by Wrkr:
- Check the ENABLE SUPER REMITTANCE V2 box.
- Enter your WRKR WEB SERVICE API USER NAME.
- Enter the WRKR VENDOR field if you are using a vendor code for the clearing house.
- Enter the PAY CENTER ID for the subsidiary you are configuring payroll for. This should match the Branch Name in the Wrkr portal. Leave it blank if Branch Name is blank in the portal.
5. SET NEW PASSWORD - VERY IMPORTANT!
To set the password, click the Set Password button. A popup window will appear. Enter the password provided by Wrkr.
⚠️ Important: After entering the password, click the Tab Key or click into the white area of this pop up window to move out of the field before clicking Save & Close. This ensures the value is captured correctly before the window closes. The password will be encrypted and cannot be viewed again and does not display the same as what you entered.
- Click Next > through the remaining steps and then Finish to save the configuration.
Troubleshooting:
| What? | How to solve |
| I get an upload error message after clicking "upload" | Redo the Configuration Wizard and ensure to click tab or use your mouse and click into the white space of the window |
| I have not got the new credentials going but I need to do my remittances via Wrkr today | Use the SAFF file download instead - and upload this file to your Wrkr account manually. |
| I have inputted new credentials but it is not working when I want to submit my remittances | Check that you inputted the correct API user name and password. NOTE: It is NOT the same as your log in details to ClickSuper/Wrkr but a different set > make sure you use the API username and password you selected! |
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Why does our ClickSuper (Wrkr) remittance upload via API fail with an “Access Denied” error and show no Pay Centre ID, even though the Wrkr Pay Centre ID is set in the payroll configuration? Typical symptoms:
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Answer Common causes and checks:
If you still receive “Access Denied” after confirming the Pay Centre ID and ABN are included and correctly formatted, raise a support ticket including:
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